Pump and Filter Systems

In our shop you will find the right pump or the right filter for your pond and watercourse systems.

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Fish Medicine

Your Koi sometimes have colds - We have the matching medicine cabinet for your favorites.

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Conditions of Use

Our general terms and conditions are binding with the sending of your order.


1. Scope
2. Contractual partner
3. Offer and contract conclusion
4. Contract text
5. Right of withdrawal
6. Prices and shipping costs
7. Delivery
8. Payment
9. Retention of title
10. Product durability
11. Contract language

1. Scope

For all deliveries from Japankoi.net to consumers (§ 13 BGB German Right), these Terms and Conditions (GTC).

A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither commercial nor their independent vocational activity.

2. Contractual partner

The purchase comes with:

Perleberger Strasse 150
19322 Wittenberge

E-mail: info@japankoi.net

VAT number: DE195481734

Owner: Maik Holzhauer

You can contact our customer service for questions and complaints on weekdays 9:00 to 18:00 on telephone number +493877 / 954 820 or by E-mail under info@japankoi.net

3. Offer and contract conclusion

3.1. The presentation of products in our online shop is subject to a legally binding offer, but an invitation to order dar errors.

3.2. By clicking the "order" in the last step of the ordering process enter a binding order for the goods in your cart. The sales contract is concluded when we accept your order an order confirmation via e- mail immediately after receiving your order.

4. Contract text

The contract text is stored on our internal systems. The terms and conditions can be viewed at any time on this page. The order information and the terms and conditions will be sent via email. After completing the purchase of the contract for security on the Internet is no longer available .

5. Right of withdrawal

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Japankoi, Perleberger Str. 150, 19322 Wittenberge, info@japankoi.net Telefon: 03877/954820 ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of cancellation policy

General information

Please avoid damage and contamination of the product . Send the goods if possible in their original packaging with all accessories and with all packaging components to us. Use a protective outer packaging. If you do not have the original packaging, please provide a suitable package for adequate protection against transportation damage .

Send the goods if possible not carriage forward to us. We will reimburse you also like to request the postage in advance , if they are not to be borne by you .

Please note that the above paragraphs 1-2 is not a prerequisite for the effective exercise of the right.

Model instructions on cancellation

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To Japankoi, Perleberger Str. 150, 19322 Wittenberge , info@japankoi.net

— I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

— Ordered on [*] / re-ceived on [*]

— Name of consumer(s

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

[*] Delete as appropriate

5a. Return costs when exercising the right of withdrawal

Exercise your legal right of cancellation ( see cancellation policy ), you have to pay the regular costs of the return.

6. Prices and shipping costs

6.1. The quoted on the product pages include the legal VAT and other price components.

6.2. The shipping costs depend on the amount of goods ordered and the mode of shipment and will be clearly informed before submitting your order. An overview on the shipping page.

7. Delivery

7.1. Delivery is only within Germany, Belgium, Denmark (excluding Greenland and Faroe Islands), Estonia, Finland (excluding Åland), France (excluding overseas territories), United Kingdom of Great Britain and Northern Ireland (excluding overseas territories), Ireland, Italy (except Livigno, Vatican, San Marino), Latvia, Lithuania , Luxembourg, Monaco, Netherlands (excluding overseas territories), Austria, Poland, Portugal (excluding Azores and Madeira), Sweden, Slovakia, Slovenia, Spain (except Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife), Czech Republic, Hungary, Switzerland and Liechtenstein.

7.2. Information on delivery times can be found on the product page and at the menu Shipping & Returns.

8. Payment

8.1 Payment can be made by cash on delivery, prepayment as well as on payment services of our payment provider PayPal and Skrill Moneybookers.

8.2. If the advance payment, we will provide our bank details in the order and deliver the goods after payment.

8.3. A right of set off is available only if your counterclaims have been established in court or are undisputed or acknowledged by us in writing.

8.4. You can only withhold payment if the claims from the same contractual relationship.

9. Retention of title

Until full payment the goods remain our property.

10. Product durability

All products offered are shipped within the expiration period.

11. Contract language

You have the ability to close the contract in German or English. The choice of language within the shop system determines the respective contract language.
Japankoi.net - Aquaristik, Teichbedarf und Terraristik - Why is it safe to buy from this shop? This video explains it!